At TheBodyDigest, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and returns policy to make the process as smooth as possible. Please review the following guidelines:
- Refunds:
- We offer a full refund on eligible items returned within 30 days of the original purchase date.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- Returns:
- To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a Return Merchandise Authorization (RMA) number.
- Once you have received your RMA number, securely package the item(s) and include the RMA number on the outside of the package.
- Ship the item(s) to the address provided by our customer service team using a trackable shipping method. We recommend using a shipping service that provides insurance and tracking to ensure the safe delivery of your return.
- Returns must be postmarked within 30 days of the original purchase date to be eligible for a refund.
- Items returned without a valid RMA number or beyond the 30-day return window may not be eligible for a refund and may be subject to additional fees or restocking charges.
- Exchanges:
- We currently do not offer direct exchanges for returned items. If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
- We may require photographic evidence of the damage or defect to process your request efficiently.
- Contact Us:
- If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team at [[email protected]]. We’re here to help!
By shopping with TheBodyDigest, you agree to adhere to the terms outlined in this Refund and Returns Policy. We value your trust and strive to provide excellent customer service with every purchase. Thank you for choosing TheBodyDigest for your shopping needs.